FAQ

If you have any questions you don’t see below, please feel free to get in touch.

How do I book a tour?

Click the “Book Now” button in the upper right-hand corner.

All tours must be booked in advance. Tickets close out 8pm the evening before the tour.

Is there a minimum or maximum amount of people per tour?

We don’t have a minimum for our tours. Tours are meant to be intimate which means groups will never exceed 12 people (unless you arrange a private group tour), but our guide to customer ratio is usually around 1:4.

Can I book if I'm a single person?

Yes!

We’d suggest you purchase your ticket now to encourage other single travelers to book as well. We’re usually able to pair people up with a group.
How far in advance do I need to book a tour?

Tickets online close out at 8pm the night before the tour. For same day bookings please get in touch by email and we’ll do our best to accommodate you.

Where do we meet?

Once you book a tour online you will automatically receive a booking confirmation email which includes a map and instructions to the meeting point.

Can you pick me up from my hotel?

Sorry, we don’t provide this service.

Can I bring my kids?

Absolutely! Kids under 12 have discounted ticket prices, which are noted for each activity in the checkout process.

Does the tour still go if it rains?

Yep – tours run rain or shine! If it’s forecasted to rain (especially during the rainy season from March to May) we suggest you bring rain gear.

Should I tip my guide?

Our guides work hard to make sure you’re happy. If you have a great time on the tour, please share the love – a 10% tip would be greatly appreciated.

What if I need to cancel a tour?

We know that unexpected things come up when traveling, so there is no penalty and a full refund for cancellations made more than 7 days in advance. For cancellations made 7 days to 72 hours in advance there is a 50% cancellation fee. There are no refunds for cancellations made less than 72 hours in advance.

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